1. Privacy Policy


  1. AFRICAPAY PRIVACY POLICY

Through the use of our services, you entrust us with your information. We understand the responsibility that comes along and promise to keep it safe as we put you in control.

This privacy policy is aimed to sensitize you on what information we collect, why we collect it, and how you can update, manage, export, and as well delete your information.

The main purpose for the organization is provision of revenue collection services.

In carrying out the services Africapay makes use of the following platforms:

  • Websites
  • Mobile Applications
  • Telephone System
  • Email
  • Social media platforms

Our services can be used in a number of ways to help manage your privacy. Some of the services are accessible when you authenticate. Services accessible through the browser allows you to browse the web in a private mode by use of services such as the use of Chrome Incognito mode. You can control your privacy settings to control what we collect.

  1. INFORMATION WE COLLECT

The purpose of collecting your information is to facilitate you with better services. Africapay, therefore, may time to time collect the information as below:

    • The organization collects data regarding the usage of the web applications, website, and mobile application using Google analytic tools. Cookies are also used to help improve user experience. This information depends on the way the user manages privacy controls.
    • When you are not signed in, the information collected is stored on the browser, application, or device used to help improve user preference and maintain sessions.
    • On signing, we collect personal information to help manage your account and better our services.
    • When you create an account, you provide us with your username and password and additional information like your name, email address, phone number, and gender. At times the information may be collected without having to log in by using tools like physical or online forms.
    • In addition, we may receive information from other financial service providers in Kenya.
    • Information on the browser type, operating system, IP address among others may be collected for use to help improve your account security.
    • When you use our telephone service to make and receive calls, call and message logs like phone number, time and date of call, call duration, and routing information may be collected to enhance the quality of service.
    • The use of technology helps to collect and store information in the form of cookies, browser web storage, application data cache, server logs, and local storage.
  1. WHY WE COLLECT DATA
    • To provide or offer a service to you.
    • To facilitate response to your issues.
    • To improve service delivery.
    • To help in diagnosis and troubleshoot issues reported.
    • To help develop new services.
    • To customize services for you and better your experience.
    • To analyze and understand how our services are being used and use this information to improve on it.
    • To communicate with you in the event we need to clarify or make you aware of something.
    • To protect and ensure security of your account.
    • To advise the government on matters concerning student placement.
    • To offer the payment solution service to you.
  1. YOUR PRIVACY CONTROLS

Our services allow you to manage your information. Information shared to us by other data custodians can only be updated through the same channel. For services accessed through a web browser, privacy settings can be achieved using the browser settings.

  1. EXPORTING, REMOVING, AND DELETING YOUR INFORMATION

You can choose to remove information from a particular Africapay service based on applicable laws and regulations (Data Protection Act – 2019).

  1. SHARING YOUR INFORMATION

Your personal information in the Africapay systems is not shared with third parties unless for the outlined cases.

    • When you request and consent.
    • External Processing – Where we provide your personal information to our trusted businesses, affiliates or persons to process it on our behalf in conformity with the privacy policy and other applicable laws and regulations.
    • For Legal reasons – We will share personal information outside of Africapay if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to:
    • Meet any applicable law, regulation, legal process, or enforceable governmental request.
    • Enforce applicable Terms of Service, including investigation of potential violations.
    • Detect, prevent, or otherwise address fraud, security, or technical issues.
    • Protect against harm to the rights, property, or safety of Africapay, our users, or the public as required or permitted by law.
    • We may share non-personally identifiable information publicly with our partners — like publishers, advertisers, developers, or rights holders.
  1. KEEPING YOUR INFORMATION SECURE

All our products and services are made with strong security features to help protect your information from unauthorized access, disclosure, or harm. Measures to protect your information have been implemented and continuous assessment is done to safeguard it. When we detect harm and consider something you should know, we will notify you and provide mechanisms to stay protected.

We put our best to protect you and Africapay from unauthorized access, alteration, disclosure, or destruction of information we hold, including

  1. Data encryption to data in transit.
  2. Provide secure URLs to our web services.
  3. Review our information collection, storage, and processing practices, including physical security measures, to prevent unauthorized access to our systems.
  4. We restrict access to personal information to Africapay employees, contractors, and agents who need that information in order to process it. Anyone with this access is subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations. 
  1. RETAINING INFORMATION

We retain the data we collect for different periods of time depending on what it is, how we use it, and applicable laws and obligations provided by the government.

    • Some data you can delete whenever you like.
    • Other data is deleted or anonymized automatically after a set period of time.
    • And some data we retain for longer periods of time when necessary for legitimate business or legal purposes, such as security, fraud and abuse prevention, or financial record-keeping.
  1. COMPLIANCE & COOPERATION WITH REGULATORS

We regularly review this Privacy Policy and make sure that we process your information in ways that comply with it.